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Associate - Customer Service

  • Location:
    India - Hyderabad
  • Business Function:
    Customer Service
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Associate - Customer Service

Purpose of Role: Responsible for supporting customers through emails, phones and chats to address their questions

Responsibilities: 

  • Take care of customer enquiries via email, chat and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met.
  • Report system bugs and general problems experienced by the customers to the specialized departments or CS Management.
  • Ensure accurate documentation and confidentiality of customer information.
  • Liaise with various teams in Gibraltar, Sofia,Vienna and NJ to resolve customer queries
  • Review QM evaluations of their contacts to acknowledge the coaching points and implement it
  • Liaise with the QM team to suggest changes in the Standard Operating Procedure where needed
  • Transfer customer contact to the Payment Operations or Risk Operations team if needed.

Knowledge/Expertise/Qualifications:

Essential

  • Spoken and Written English required to an advanced level
  • Excellent communication and interpersonal skills
  • Graduate by academic qualification with at least one-year work experience
  • Experience in using MS-Office applications
  • A flair for customer service and ability to work in night shifts.

Desired

  • Reasonable analytical skills.
  • Previous experience in international BPOs
  • Fluent in English and the work culture to cater better to the needs of the USA, Canada and European customers.

 
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Location
India - Hyderabad
DIvyasree Omega, "B" Block, 5th Floor, Hitech City Road, Kondapur, Hyderabad, Andhra Pradesh, India
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